Functional Requirements for Hotel Management System

1. Reservation/Booking

record reservations
record the customer’s first name
record the customer’s last name
record the number of occupants
record the room number
display the default room rate
record the customer’s phone number
display whether or not the room is guaranteed
generate a unique confirmation number for each
record the expected check-in date and time
The system shall record the expected checkout date and time
The system shall check-in customers
The system shall allow reservations to be modified without having to reenter all the customer information
The system shall checkout customers
The system shall charge the customer for an extra night if they checkout after 11:00 m.The system shall mark guaranteed rooms as “must pay” after 6:00 pm on the check-in date.
The system shall record customer feedback

2. Food

The system shall track all meals purchased in the hotel (restaurant and room service).
The system shall record payment and payment type for meals
The system shall bill the current room if payment is not made at time of service
The system shall accept reservations for the restaurant and room service

3. Management

display the hotel occupancy for a specified period of time (days; including past, present, and future dates).
display projected occupancy for a period of time (days).
display room revenue for a specified period of time (days).
display food revenue for a specified period of time (days).
display an exception report, showing where default room and food prices have been overridden
allow for the addition of information, regarding rooms, rates, menu items, prices, and user profiles
allow for the deletion of information, regarding rooms, rates, menu items, prices, and user profiles
allow for the modification of information, regarding rooms, rates, menu items, prices, and user profiles
allow managers to assign user passwords

8/11/2021